FAQs

How long will my order take?

Each product has its own processing time, which is shown on the product page. Please check this before ordering, particularly if you need your order by a specific date.

Do you offer personalised products?

Yes! We offer a range of personalised pieces and can also discuss custom ideas. Please visit our Custom Orders page or contact us if you have something specific in mind.

Can I request a different colour?

Many of our products are available in a range of colours. If you can't see the colour you're looking for, please get in touch before ordering and we'll see what we can do.

Are your products made in the UK?

Yes. Hamhome Creative is a small UK-based business and our products are made with care in the UK.

Can I change or cancel my order?

If you need to make a change to your order, please contact us as soon as possible. Once an order has entered production or has been personalised, changes or cancellations may not be possible.

What if my order arrives damaged?

Please contact us as soon as possible with your order number and photographs of the item and packaging, and we'll be happy to help.

Do you accept returns?

Our returns policy depends on the type of product. Please see our Delivery & Returns page for full details.

Do you accept custom requests?

Absolutely! We love hearing your ideas. Please contact us with as much detail as possible and we'll let you know what's possible.