Terms of service

Last updated: May 7, 2026

Welcome to HamHome Creative.

These Terms of Service explain the terms and conditions that apply when you visit our website, place an order, purchase products, request custom items, or use any of our services.

By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. About us

This website is operated by HamHome Creative.

HamHome Creative is a small 3D printing business creating gifts, decor, accessories, personalised items, custom pieces, and seasonal designs.

You can contact us at:

Email: rachel@hammond.uk.com
Website: [insert website URL]

2. Use of our website

You agree to use our website only for lawful purposes.

You must not use our website in a way that could damage, disable, overload, or impair the website, interfere with another person’s use of the website, or attempt to gain unauthorised access to any part of the website.

We may update, change, suspend, or remove parts of the website at any time.

3. Product information

We do our best to display product information, images, colours, descriptions, prices, and availability accurately.

However, colours may appear slightly different depending on your screen, device, lighting, and settings.

Because many of our products are 3D printed, small layer lines, slight surface texture, tiny seams, or minor finish variations may occur. These are normal parts of the 3D printing process and do not usually count as faults unless the item is damaged, unusable, or significantly different from the product description.

Unless clearly stated in the product description, plush toys, props, display items, accessories, or background items shown in photos are for styling only and are not included.

4. Product safety and use

Our products are designed as decorative pieces, accessories, gifts, display items, or home decor unless clearly stated otherwise.

Unless specifically stated, our products are not toys and are not intended for babies or very young children.

Some items may contain small parts, decorative details, sharp edges, or fragile elements. Please check product descriptions carefully and keep unsuitable items away from young children and pets.

3D printed items should be handled with care and kept away from high heat, open flames, candles, radiators, hot cars, dishwashers, washing machines, and prolonged direct sunlight, as heat may cause some materials to soften, warp, or become damaged.

5. Orders

When you place an order, you are making an offer to purchase the selected product or products.

An order is not accepted until we confirm it. We reserve the right to refuse or cancel an order where necessary, including where:

A product is unavailable
There is an error in the price or product description
Payment has not been authorised
We suspect fraud or misuse
The order contains incomplete or incorrect information
We are unable to fulfil a custom request

If we need to cancel your order after payment has been taken, we will contact you and arrange a refund where appropriate.

6. Prices and payment

All prices are shown in GBP unless stated otherwise.

We reserve the right to change prices at any time, but changes will not affect orders that have already been accepted.

Payment must be made at checkout using one of the payment methods available on our website.

Payments are processed securely through Shopify and/or our payment providers. We do not directly store your full payment card details.

7. Delivery

Delivery options, costs, and estimated times will be shown at checkout where available.

Processing time is the time needed to make, prepare, check, and pack your order before it is dispatched. Delivery time is separate from processing time.

Many of our items are made to order, so dispatch times may vary depending on the item, order size, and how busy we are.

We will do our best to dispatch orders within the estimated time, but delays can occasionally happen.

You are responsible for providing the correct delivery address. If you enter the wrong address, please contact us as soon as possible. If the order has already been dispatched, we may not be able to change the address or recover the parcel.

Once an order has been dispatched, delivery delays caused by postal or courier services are outside our control, but we will do our best to help where possible.

8. Custom and personalised orders

We may offer custom or personalised products, including items made with names, initials, wording, colours, themes, sizes, design preferences, or other details requested by you.

When requesting a custom order, you are responsible for providing accurate details, spellings, colours, sizes, reference images, and instructions.

We may confirm custom details with you before making the item. Once a custom or personalised item has been started, changes or cancellations may not be possible.

We reserve the right to refuse custom requests that we cannot make, that are unsuitable, or that involve copying protected designs, branded characters, logos, or another creator’s exact work.

Custom and personalised items are made specifically for you, so they usually cannot be returned if you simply change your mind. This does not affect your legal rights if the item arrives damaged, faulty, incorrect, or not as described.

9. Intellectual property and custom designs

All website content, including text, images, product photos, product descriptions, graphics, designs, branding, and layout, belongs to HamHome Creative or is used with permission.

You must not copy, reproduce, distribute, sell, or use our content without permission.

If you send us reference images, ideas, names, wording, or design requests for a custom order, you confirm that you have the right to use them and that they do not infringe someone else’s rights.

We do not copy protected designs, branded characters, logos, trademarks, or another creator’s exact work.

10. Cancellations, returns and refunds

Your cancellation, return, and refund rights are explained in our Return & Refund Policy.

For most online orders, customers usually have the right to cancel within 14 days of receiving the item, then another 14 days to return it after notifying the seller. Some exceptions apply, including certain custom or personalised goods. :contentReference[oaicite:1]{index=1}

Custom and personalised items usually cannot be returned or refunded if you change your mind, but this does not affect your legal rights if an item is damaged, faulty, incorrect, or not as described.

Please read our Return & Refund Policy before placing an order.

11. Faulty, damaged, or incorrect items

If your item arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible.

Please include:

Your order number
A clear description of the issue
Clear photos of the item
Clear photos of the packaging, if the item arrived damaged

We will review the issue and do our best to put things right. Depending on the situation, we may offer a replacement, repair, or refund.

12. Reviews, photos, and customer content

If you leave a review, send us photos, tag us on social media, or otherwise share content with us, you may give us permission to use that content for business, website, social media, or marketing purposes, unless you tell us otherwise.

We will not use private personal information beyond what is reasonably necessary.

If you want us to remove a customer photo, review, or shared content from our website or social media, please contact us.

13. Discount codes and promotions

Discount codes and promotions may be subject to additional terms, such as expiry dates, minimum order values, product exclusions, or one-use limits.

Discounts cannot usually be applied after an order has already been placed.

We reserve the right to change, suspend, or withdraw promotions at any time.

14. Limitation of liability

We are not responsible for losses that are not reasonably foreseeable, losses caused by incorrect information provided by you, delays outside our control, or misuse of our products.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

15. Events outside our control

We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.

This may include postal delays, courier delays, severe weather, supplier issues, technical problems, illness, strikes, accidents, or other unexpected events.

If this happens, we will contact you where possible and take reasonable steps to reduce the impact.

16. Privacy

Your privacy is important to us.

Please read our Privacy Policy to understand how we collect, use, store, and protect your personal information.

17. Changes to these Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

The Terms that apply to your order will be the Terms in place at the time your order was placed.

18. Governing law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the laws of the place where you live.

19. Contact us

If you have any questions about these Terms of Service, your order, or our products, please contact us at:

HamHome Creative
Email: rachel@hammond.uk.com
Website: https://www.hamhomecreative.co.uk