Privacy policy
Last updated: May 7, 2026
HamHome Creative operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). HamHome Creative is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card information, transaction details, form of payment, payment confirmation and other payment details. Full payment card details are processed securely by our payment provider and are not directly stored by HamHome Creative.
Account information including your username, password, preferences and settings, where account features are used.
Transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel, and your past transactions.
Communications with us including the information you include in messages, enquiries, customer support requests, or custom order requests.
Custom order information including names, initials, wording, colour choices, themes, design preferences, reference images, and any other details you provide when requesting a personalised or custom item.
Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information including information about how you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties, where permitted by law.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide the Services, including to process your payments, fulfil your orders, remember your preferences and items you are interested in, send notifications related to your account or order, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, support returns and exchanges, enable reviews, and provide a customised shopping experience.
This may include using your personal information to better tailor and improve the Services.
Custom Orders and Personalised Products
If you request a custom or personalised order, we may use the details you provide to review your request, confirm whether the item can be made, provide pricing or turnaround information, create the item, and communicate with you about the order.
Please avoid sending sensitive personal information unless it is genuinely needed for your custom request.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and showing online advertisements for products or services on the Services or other websites.
This may include advertising based on items you have previously purchased, viewed, or added to your cart, and other activity on the Services.
You can opt out of marketing communications at any time where applicable.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.
If you choose to register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password or other access details with anyone else.
Communicating with You
We use your personal information to provide customer support, respond to enquiries, provide effective services, and maintain our business relationship with you.
Legal Reasons
We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices.
Depending on where you reside, you may have a right to direct us not to share information about you for the purpose of showing targeted advertisements and marketing based on your online activity with different merchants and websites.
When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you, or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group, where applicable.
In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.
In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify.
To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.
To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may also exercise certain rights with respect to your personal information through the Shopify Privacy Portal.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties, such as Instagram, Etsy, Vinted or other platforms.
If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of third-party sites, including the accuracy, completeness, or reliability of information found on those sites.
Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms.
Children's Data
The Services are not intended to be used by children without the involvement of a parent or guardian, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.
If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age, as those terms are defined in applicable law.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.
In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, fulfil orders, deal with customer service enquiries, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Order information may be kept for business, tax, accounting, customer service and legal purposes.
Custom order information may be kept for a reasonable period so we can respond to your enquiry, create your item, provide support, and keep a record of what was requested.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.
Right to Access / Know
You may have a right to request access to personal information that we hold about you.
Right to Delete
You may have a right to request that we delete personal information we maintain about you.
Right to Correct
You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability
You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences
We may send you promotional emails if you have chosen to receive them. You can opt out at any time by using the unsubscribe option displayed in our emails.
If you opt out, we may still send you non-promotional emails, such as emails about your account, orders, customer support, or transactions you have made.
If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
Objection to Processing and Restriction of Processing
You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent
Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below.
To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit Shopify’s privacy resources.
We will not discriminate against you for exercising any of these rights.
We may need to verify your identity before we can process your request, as permitted or required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below.
If you are based in the UK and are unhappy with how we handle your personal information, you may also have the right to raise a complaint with the Information Commissioner’s Office, the UK data protection regulator.
If you are based in the European Economic Area, you may have the right to lodge a complaint with your local data protection supervisory authority.
International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
HamHome Creative
Email: rachel@hammond.uk.com
Website: https://www.hamhomecreative.co.uk
For the purpose of applicable data protection laws, HamHome Creative is the data controller of your personal information.